FAQs

We will file the claim for you, if we are under contract with your insurance company.

Our physicians or staff is on call 24 hours a day, 7 days a week. Call our main office number, (972) 475-8914, for assistance anytime. Prescriptions are refilled during office hours only.

Lake Pointe Orthopaedics’ main office is located at 3136 Horizon Rd. Suite 100 Rockwall, TX 75032. We also have locations in Richardson, Kaufman, and Greenville, TX.

Lake Pointe Orthopaedics treats patients off all ages, from infants to seniors.

Yes, Lake Pointe Orthopaedics can accommodate such requests.

Yes, both English and Spanish are spoken in our office.

Lake Pointe Orthopaedics is continuously accepting new patients. To make an appointment, please call (972)475-8914. It is also requested that new patients fill out the New Patient Information Forms prior to their visit in order to expedite insurance processing. The New Patient Information Form can be filled out and submitted online or by downloading the document, printing it, filling it out, and faxing it to our office at (972) 412-8601.

You need to bring: X-rays (original films, if possible). The hospital will not mail the films. LPO will keep the films in your file unless instructed to return them. Also bring any diagnostic studies (MRI, CT scans) and your insurance card and referral (if needed).

Lake Pointe Orthopaedics requires a consent form that is signed by either the patient or the patient’s legal guardian.

Lake Pointe Orthopaedics is affiliated with: Presbyterian Hospital at Rockwall, Lake Pointe Medical Center, Baylor Surgicenter at Heath, and Baylor Surgicenter at Rockwall.